Frequently Asked Questions

Coins are the virtual currency of splitdrop.com used to represent your wallet’s current balance. As with many other sites, 1000 coins is equal to $1.00 US Dollar. You can view your current coin balance’s value in the header and within the “My Profile” section.

After earning enough coin, you can redeem them for Reward Prizes by clicking on “Cashout” in our header. You can purchase Amazon Gift Cards & PayPal with more Prizes coming soon.

Split Drop reserves the right to ask the use at anytime to verify their email, phone number, and/or a government ID such as a Drivers License, Passport, or any other sufficient Government Identification to prove identity and date of birth.

Split Drop does not own any of the offerwalls we have integrated into splitdrop.com.  We act as a middleman between these companies and our users.

Split Drop does NOT have the ability to look into any issues you may have with your offers or surveys. Our partners deal with all customer service issues. Please click on their offerwall and then click on Customer Service to work through your issues.

Timewall has 10,000 points per $1.  Split Drop has 1,000 coins per dollar.  In the header of the "Timewall" oferwall you can see the conversion of Timewall Points to Split Drop Coins

Drop codes are posted frequently to users who follow Split Drop on Facebook, Instagram, TikTok, Discord, or other socials.  They can also be emailed or placed on our site.  Drop Codes usually have a limited time window so it is important to follow Split Drop's socials and join our Discord 

Currently, users will earn either 

1. One Free Spin
2. Two Free Spins
3. Three Free Spins

Requirements for Drop Codes

1. Need to Earn a Penny Today:
The user must earn at least one (1) penny on the current day before the Drop Code can be redeemed.  Users can leave, earn cash, then come back to the Drop Code entry and reenter the Drop Code, as long as the Drop Code hasn't expired. 

2. Need to Earn a Penny Yesterday:
The user must earn at least one (1) penny the previous day (Yesterday). If the user did not earn the day before, they will not be able to Redeem the Drop Code

3. Need to Earn a Penny Yesterday and Today
A user must earn at least one (1) penny both Yesterday and the current day before the Drop Code can be redeemed

4. Just enter in the Drop Code to redeem free Spin(s)

Don't Miss Out!
Follow Split Drop on our Socials and don't miss out on any Drop Code announcements. 

Reposting Drop Codes is forbidden. Users must get the Drop code from the location where it is posted. 

First time - Payouts are processed from 9 AM to 9 PM Los Angeles time.  The longest time for a users "First Withdrawal" can be up to 2 days but is rare. 

Split Drop uses a 3rd party called Tremendous to help us fulfill our Redemption requests. You will receive an email from Split Drop via Tremendous with instructions on how to finalize your order.

Split Drop uses a 3rd party called Tremendous to help us fulfill our Redemption requests. You can click on Redeem from your email sent by Tremendous.com to take you through the final steps.

1. User must have at least $5.00 in earnings in addition to any bonuses for their first withdrawal. 
2. Users who are identified as having multiple accounts will forfeit all earnings. 
3. Too many accounts on the same IP Address without verified government identification per user
4. Identified as using a VPN or any other location masking software

For users who WIN CASH on the Free Spin.  That person must earn the equivalent amount via Games, Surveys, Videos, etc. before the Bonus will be released to that user. 

Example: User Registers and wins $100.  That user will need to earn $100 not including bonuses, then the $100 Bonus will be released to the user. 

Crypto withdrawals coming off of a hold will be denied and the cash sent back to the user. 

Due to the fluctuation of Crypto, the price could be much higher or much lower at the time of release so to be fair to both parties, we ask the user to resubmit at current Crypto prices. 

You do not need to spend cash to earn coins. A few offers will require making a purchase, however you can always choose to avoid these types of offers.

You may not always receive your coins instantly after completing an app offer. It is recommended to give 24 hours to let them review and can sometimes take up to 72 hours to release the coins accordingly. If it has been more than 72 hours, it is advised to contact the offerwalls customer service.

To earn a free Spin to earn up to $250 you can do the following actions

1. Register a new account - Remember only one account per person and household

2. Earn $5 or more in a day

New ways to earn Spins will be added frequently. 

The most common reasons for chargebacks are due to users repeating offers or users who have completed offers fraudulently. Typically, offers completed only once and via your usual internet provider will be safe from any chargebacks.

In your profile section or on your ledger you will see chargebacks. Chargebacks are when our partners identify your transaction as either fraudulent or you didn't meet all the requirements specified by the offer. 

If you see a negative balance on your ledger called "SplitDrop Compensations" - Coins were removed from your account by our Fraud/Customer Service Team.

Usually, this occurs when a chargeback occurs on a day that you won a daily bonus.  Daily Bonuses are forfeited when a Chargeback occurs on the day you won the Daily Bonus

Once a user starts getting Chargebacks their account will be under much greater scrutiny.  

1. 5 or more chargebacks - All withdrawals are on hold for 30 days
2. 10 or more chargebacks - The account will be suspended for 90 days
3. 20 or more chargebacks - The account will be suspended indefinitely

If a chargeback occurs on on any transaction that is $10 or more, the user will not be able to withdraw for 14 days. 

If the amount of money via chargebacks is more than 10% of the account's earnings, all withdrawals will be placed on hold for 30-60 days until the user can prove that the chargeback was an anomaly. 

Within the AyetStudios offerwall, click on the menu button on the top left:

On the menu that follows, click “Reward Status”

Click on the “Pending” tab, and then click on the offer that you have concerns about:

Scroll down to “Support”, then click on “Support Ticket.”

You should then be taken to the AyeT Studios contact page, which opens up in a new tab. Provide your Email, explain your situation in detail, and if possible, include screenshots. 

Drop Code: 10/23 - World Series

To contact Revenue Universe support. Please open up the RevU offerwall from our Offer Partner section. From within the offerwall, click on the “Support” icon at the top right.

A new tab will open up and show you all the Offers you have clicked on.  Offers will be either Credited or Clicked.  If you have an issue, most likely it is for not being Credited.  Find the offer you want to contest and click on Contact Support

You will now see a "File Missing Credit Report" screen where you will enter all the necessary information.  

You should write in your support ticket the issues you are having with a particular offer not crediting. Try to be specific and detailed. The more details that you provide, the better the likelihood of your support ticket being honored. Also, if possible, attach screenshot(s) as proof that you reached the requirements needed to complete the offer.

Offerwall support can take a while to respond, and they will respond on typical business days (Monday-Friday) only. You will ultimately have to wait for a response from the offerwall. It is 100% the offerwall’s customer service’s discretion as to how and when they will respond.

Within the MM Wall Offerwall, please click on the middle icon in the footer as seen here: 

After clicking on the "In Progress" icon, you will see all the offers that you have clicked.  Please go to the offer in question and click on that offer's row. 

You will now see information on that specific offer as well as an exclamation icon (!) in the top right corner. Click on the exclamation icon to get to the MM Wall Customer Service.

Click on the Yes! image and complete the requested information.

To contact Adscend, go to the Split Drop Earn page Here, and scroll down to Offer Partners.  Click on Adscend Media to open up their offerwall.  Then click the "Support" button at the top right corner of the offerwall. 

 From there, click the "Offer History" tab and select the "Missing Points?" button for the affected offer

You can also contact them directly for any other inquiries by submitting a ticket here:

https://adscendmedia.com/contact

To contact myChips regarding a specific offer, go to Split Drop's earn page Here, then scroll down to "Offer Partners" and select myChips offerwall. On the myChips offerwall you will see a "Support" tab. 

From there, find the offer you are wanting to contest and click on "Open Ticket". 

They request you wait 72 hours before submitting a ticket to make sure the offer isn't just delayed. 

To contact Bitlabs regarding a specific offer or survey, go to the earn page Here, scroll down to Bitlabs in "Offer Partners" and click on the Bitlabs image opening up their offerwall or surveywall. 

Click on the hamburger menu at the top left corner

Then click on Reward History

 

Scroll down to the offer or survey you want to contest and click "View Details" followed by "Report a Problem."

To contact Adgate about a specific Game, Offer, Survey, or Magic Receipt, please go to the Earn page Here.  Then scroll down to AdGate and open up their offerwall. 

Once the offerwall is open, click on the hamburger menu in the top left corner. 

Then click on Reward Status

Click on the Pending tab which should already be open and Click on the Game, Offer, Survey, or Magic Receipt you are wanting to contest. 

After waiting at least 1 hour, please click on the Contact button to submit your ticket. 

To contact Torox about an issue you have about a specific offer,  go to this link https://torox.io/faq-missing-your-reward/ and scroll down to the contact form. Select "I'm a user" and fill out all the relevant information. 

Include all relevant details such as what website you came from (Split Drop), your Split Drop ID, the offer you took part in, the value of the offers missing, and links to screenshots that show you have completed the offers, including any identifying information in the game such as user id numbers (Usually found in the game's settings) 

​

You can find your Split Drop User ID from within your profile section. 

To contact Timewall regarding your offer completions, scroll to the footer of their offerwall and click the little chat icon at the bottom right to get in touch with them.

You can also reach out to them by using their contact page: https://timewall.io/contactus

To contact the Lootably support team, you will need to go back to Split Drop's "Earn" page Here.  Scroll down to "Offer Partners" and click on the Lootably Offerwall. 

Once open, you will see the Support button in the top right-hand corner. 

Next, you will need to copy your Lootably ID that is directly under the email address you will need to send the inquiry to: support@lootably.com

Send an email to support@lootably.com and include your Lootably ID, screenshots of proof of offer completion, and any other information that you think will help assist Lootably.  The more information the better. 

For any issues regarding Loot.tv, you can contact them via support@loot.tv.

To contact CPX you will need to visit Split Drop's Earn page Here.  Scroll down to Survey Partners and click on CPX. 

Once the Survey Wall is open, click on the Hamburger menu in top left corner and select Help. 

Scroll down to Contact Us form and enter the required information. 

Make sure you read the CPX FAQs before submitting.  Your answer may be there. 

To contact AdtoWall, go to the Split Drop Earn page Here, and scroll down to Offer Partners.  Click on AdtoWall to open up their offerwall. 

In the top right corner you will see a "Gear" icon, please click/tap on that. 

That will open up a side bar where you will want to click on Pending Offers. 

This will open up all offers, find the offer you want to contact them about and click on "Report a Problem."

This will open up an input box where you can send in a request. 

To contact Playfull support, please open up the Playfull offerwall from our Offer Partner section on the EARN screeen. From within the offerwall click on "Support"  from within the header. 

Enter in your email so the can ask you any further questions or for screenshots. 

In the message, please state what the offer or offer(s) are that you would like to discuss.  The more information the better. 

Playfull will contact you back via email so please be on the lookout for any additional information requested by the Playfull Support Staff. 

To contact Wax Rewards support, please open up the Wax Rewards offerwall from our Offer Partner section on the EARN screen. From within the offerwall click on "Support"  from within the header. 

You will now see all the offers which you clicked on. Scroll to the offer you wish to contest and click on "Missing Rewards" hyperlink. 



Please fill in all the requested information and for screenshots, please send via an IMGUR Link(s).  Do not delete the Click Identifier in the Body of the Message field. 

Create links for your Screenshots here: https://imgur.com/upload

Wax Rewards will contact you back via email so please be on the lookout for any additional information requested by the Wax Rewards  Support Staff. 

No. The usage of any emulator software to earn rewards will result in the termination of your Split Drop account and all existing coins removed. Consider purchasing a cheap used phone online instead.

If we see that you use Google Voice or another VOIP phone number to validate your account, your account will be suspended and all money earned will be forfeited. 

Your survey completions or offer completions may have been rejected by the survey panel companies or our offer companies as part of their review process. These reviews are conducted every few months, and if the panel company deems that completion doesn’t meet their data standards, it will be rejected, triggering chargebacks on our end. These chargebacks will happen even if your balance is taken into a negative amount.

Monthly Bonuses are the top 25 earners for the month. The top 11 winners should expect to have their bonuses placed on HOLD for 30 days to make sure that no Chargebacks occur which would significantly alter the outcome of the Monthly Bonus. 

If a significant chargeback occurs, the Monthly Bonus will not be rewarded.